Best of Cuba

Trip Code: QUSH

Why we love it

Old-world charm, rich history, exciting nightlife – evocative Havana is like nowhere else on Earth. See the difference between city and coastal life on a guided walking tour of the old capital., Receive a fascinating insight into the rise and fall of the charismatic and highly celebrated Cuban revolutionary – Che Guevara – at his mausoleum and museum in Santa Clara., With its vibrant music scene and Afro-Cuban roots, sultry Santiago de Cuba is a great place to bust out some moves and hit the dance floor with the locals., Experience old-world charm in the colourful coastal town of Trinidad. Delve into the city’s sultry Latin rhythms with a salsa class and enjoy plenty of free time for seaside relaxation., Take inspiration from the locals and mix things up with a bicycle-taxi tour of Camaguey – roll through the winding streets on two-wheels, visiting markets, plazas and an art gallery.

Is this trip right for me?

The guesthouses (casas) we use are much nicer than your average Cuban dwelling and each room is unique. Regardless of where you stay, power cuts and breaks in hot water supply are sometimes unavoidable, as in any developing country – but we believe that this is all a part of the local experience.

Part of Cuba’s appeal is its old-fashioned style – this includes the banking systems. Funds in Cuba can be difficult to access. Please read our Essential Trip Information to be fully prepared.

Luxuries such as air conditioning, plush pillows, and fly screens, are often scarce. Part of the experience here is learning to appreciate everyday Cuban resourcefulness.

Internet access can be hard to come by, and when it's available it's often unreliable and expensive. Treat this as a great opportunity to take a break from modern devices and have a true holiday.

Cuba is different, and that's a big part of its allure. Things don't always go according to plan, and many things don't work the same way as back home. Patience and good humour will go a long way in this beautiful destination.

As this trip covers a lot of land, you'll be spending quite a bit of time travelling.Cuba's road condition and infrastructure is still fragile in various parts of the country so delays may often happen. It’s all part of the adventure and a great way to get to know your fellow travellers. Please read the itinerary carefully for travel time estimates.

Important information

1. A single supplement is available if you’d prefer not to share a room on this trip. The single supplement applies to all nights on your trip and is subject to availability. Please speak to your booking agent for further information.
2. A complimentary airport arrival transfer is included; valid if you are arriving on Day 1 or if you have booked pre-tour accommodation through us. You must provide your flight details to your booking agent at least 7 days prior to travel
3. Please advise bedding configuration requests to your booking agent at least 14 days prior to travel to aid guesthouse and rooming allocations, which are finalised 10 days prior to departure based on the configuration of each travelling party. You may request your confirmed guesthouse name and address inside 7 days of departure from your booking agent. Rest assured, the transfer driver will know the address of your assigned guesthouse.
4. The Cuban government has declared that travel insurance is compulsory for all travellers. Proof of insurance may be requested at Havana Airport by immigration officials. 
5. There are unprecedented changes happening in Cuba right now, compounded with the impacts of the pandemic. This means some patience and understanding is required for the heightened demand for infrastructure, accommodation, and services. To help set your expectations correctly, please read the ‘Is this trip right for you?’ and our Essential Trip Information Document.
6. Travel is always an adventure and, as destinations reopen, there are a few challenges as everyone gets back up to speed and adjusts to the new normal. Our leaders are experts when it comes to dealing with anything unexpected along the journey, so pack your understanding and flexibility, sit back and relax while they take care of the rest.
7. There have been issues reported about transiting through US to/from Cuba, including being denied boarding. Please check your government travel advisories, with embassy and your airline directly to be clear on the requirements to transit through US for your trip.

What to bring/pack

Most travellers prefer to take a small to medium wheeled suitcase, which is a great size for the packing capacity in our private vehicles. Whatever you take, be mindful that you will need to be able to carry your own luggage, handle it at airports, take in/out of accommodation and perhaps even walk short distances. Generally speaking, we recommend you pack as lightly as possible. You'll also need a day pack/bag for activities and day trips.

Other than the items and clothing you always need on a trip, below we have listed packing suggestions specific for this trip:

ESSENTIAL:
- Warm as well as light clothing. Central America is often assumed to have hot weather, but it can get cold in the countryside, mountains and at night in the winter so we suggest you check the expected temperatures en route and bring clothing that you can layer
- Closed-in shoes will help to protect your feet from cuts and scratches when walking through cities as well as bush/grass-lands, and will also act as a barrier protection in rare cases against bites or stings
- Sun protection - hat, sunscreen, sunglasses
- Water bottle. We recommend at least a 1.5 litre capacity. The sale of bottled water contributes to an enormous environmental problem around the world. In addition to the water in bottles, the production of a 1 litre plastic bottle takes 2 litres of water and 200ml of oil. A large proportion end up in limited landfill or discarded in waterways and natural environments

RECOMMENDED:
- Soft and/or hard copies of all important documents e.g. air tickets, passport, vaccination certificate, travel insurance etc. and keep the hard copies separate from the originals. While not valid, a copy makes it very much easier to obtain replacements if necessary
- Reusable straw 
- Electrical adapter plug (view www.kropla.com)
- Personal medical kit. Your guide will carry a large kit but we recommend you carry items such as mild pain killers, electrolytes and Band-Aids
- Insect repellent
- Watch/Alarm clock or phone that can be used for both
- Swimwear
- Travel beach towel
- Tissues &/or toilet paper &/or wet wipes
- Insect repellent
- Toiletries. We recommend you to take your own supply of shampoo, soap and toilet paper to use in the guesthouses and public toilets. We also encourage women to take their own supply of sanitary items as these items are not widely available for purchase in Cuba
- Despite their low income levels, Cubans love to dress up smartly and fashionably whenever they can. For going out in the evenings, casual dress is acceptable everywhere although one collared shirt for males is recommended, otherwise there's no need to bring clothes or footwear especially for this

OPTIONAL:
- Ear plugs to guard against a potential snoring room-mate
- Phrase book

VALUABLES:
Please try to avoid bringing unnecessary valuables, and use your safe if available. It’s also a good idea to purchase a money belt or pouch that is easily hidden.

LAUNDRY:
A laundry service is offered at some hotels used on this trip, or in some guesthouses if you’re travelling in Cuba. You might need to wait for a two-night stop to make sure you get it back in time. While laundry at hotels is usually charged by the item, laundromats which are also an option, usually charge by the kilo, which is generally inexpensive (approximately USD$5 per kilo).

GIFTS:
Given the difficulty of securing basic goods in Cuba, surplus items that you have at home such as soap, shampoo, perfumes, sewing kits, toothbrushes and pens or pencils are warmly accepted. We do encourage you to discuss gift giving with your leader so that items can be distributed to organisations in need. If you decide to hand out gifts without the leader’s guidance, we suggest you distribute as a sign of appreciation after a genuine interaction, whether that be a conversation or offered help, rather than a means to create engagement. Please always refrain from handing items directly to children. It is not necessary to bring gifts for the guesthouse owners in Cuba; these are not a homestay experience and as they are a business they are most-likely run by some of the more well-off families who will be happy enough with just your good-natured presence.

Physical rating

 
2

None of the activities featured in this trip require special training or skills, just a reasonable level of fitness and a willingness to participate. Stairs are prevalent in Cuban homes, and cobblestones and uneven roads are common. If you are in any doubt, please share these concerns or issues with your sales consultant so that your leader is aware prior and can pre-empt your needs. 

Joining your group

A Guesthouse, Central Havana, Havana, CUBA

Cuban Guesthouses (known locally as Casas) are more similar in style to B&Bs than they are homestays. Families do not necessarily live in the residence and most houses we contract are primarily a business. While some guesthouse managers and owners speak English, interaction mostly consists of gestures, smiles and ‘Spanglish’. Just like the residences in your own neighbourhood, each casa is unique; expect there to be differences between the rooms you and your travelling companions stay in (generally we arrange things so that there are 1-4 group members in each house).
Each room has a private bathroom with towels, and occasionally basic toiletries are provided. Premium guesthouses at least will not have electric shower heads although as with many developing countries, power cuts do occur on occasion, meaning that hot water can’t always be guaranteed regardless of the standard.

Joining instructions

We have an expansive contracted list of guesthouses across the Havana neighbourhoods of Vedado, Central Havana and Old Havana. Please advise bedding configuration requests to your booking agent at least 14 days prior to travel to aid guesthouse and rooming allocations, which are finalised 10 days prior to departure based on the configuration of each travelling party. You may request your confirmed guesthouse name and address inside 7 days of departure from your booking agent. For this reason, a complimentary airport arrival transfer is included, and the transfer driver will know the address of your assigned guesthouse; valid if you are arriving on Day 1 or if you have booked pre-tour accommodation through us. You must provide your flight details to your booking agent at least 5 days prior to travel.

ARRIVAL TRANSFER:
After collecting your luggage, exit through the main arrivals’ door. If you arrive in Terminal 3, look for someone inside the terminal holding a small sign with the Intrepid Travel logo. If you arrive in Terminal 2, you will need to exit the building to find with your driver holding a small sign with the Intrepid Travel logo. For assistance call +53 5333 8121 or +53 5438 9140, or, if you are in terminal 3, stop by the ECOTUR office; see the Problems and Emergency Contact Information section in your Essential Trip Information document for more details to successfully connect.
LOCAL ASSISTANCE:
We have a desk located in the listed address below; providing a 24-hour service with English speaking employees if any assistance is required.
La Gargola Guesthouse
1st floor #82 Cuba street, Old Havana (between Cuarteles & Chacon Streets) PH: +53 (7) 8605493"

The Spanish translation is Casa La Gargola 1° Piso #82 Calle Cuba, entre Cuarteles y Chacon, Havana Vieja.

Finishing your trip

A Guesthouse, Central Havana, Havana, CUBA

Intrepid offers a pre-arranged departure transfer service to Havana Airport at an additional fee. If you require this service, please advise your flight arrival details at least 5 days prior to your trip departure.

If you have a transfer to the Airport your transfer driver will collect, you from your guesthouse 3.5 hours before your flight time. If your transfer has not arrived within 15 minutes of the scheduled pickup time please ask the guesthouse staff to call +53 5438 9140 or our Cuba Emergency number, listed under the ‘Problems and emergency contact information’ section of this document.

Alternatively, you can travel from your guesthouse to the International Airport by taxi. The leader will be able to assist you with booking a taxi. The taxi will cost approximately 30CUC and takes approximately 25 minutes depending on traffic.

Meals & dietary information

Breakfasts included: 9

Lunches included: 

Dinners included: 

To give you the maximum flexibility in deciding where, what and with whom to eat, generally not all meals are included in the trip price. This also gives you more budgeting flexibility. Our groups tend to eat dinner together to enable you to taste a larger variety of dishes and enjoy each other's company. There's no obligation to do this though. Your group leader will also be able to suggest restaurants to try during your trip.

DIETARY REQUIREMENTS
More restrictive diet requirements (vegans, celiac, gluten intolerance, fructose intolerance, lactose intolerance, etc.) can be accommodated along this trip but you should expect a lesser variety than what you can expect at home. We recommend bringing your own supply of snacks with you.

Vegetarians should be aware that while you can get vegetarian meals in Cuba, you generally won't find much variety and you may get tired of being offered the same every day (i.e. - rice, beans, omelette and salad). Vegetarians are often surprised that their meals are no cheaper than those containing meat, and this is because vegetables on the free market in Cuba are of similar prices to those of meat.

Please let us know your diet requirements before your trip starts.

FOOD IN CUBA:
Food in Cuba has a reputation for being bland and lacking variety, however it has improved dramatically over the last two years. There are very limited snacks available in Cuba; convenience stores exist but are certainly not as prevalent nor sell the quantity or variety of snacks or junk food you may be used to at home. You may wish to bring your favourite chocolates, candy or healthy snacks like muesli bars.

Beans and rice are the staples, with cucumber, tomato and cabbage being the conventional ingredients for a Cuban salad. Chicken and pork are the most common meats served in Cuba, however fish and a variety of seafood is also frequently on offer. Please be aware that it is a cultural trait to serve meals larger than you are expected to finish, but be assured nothing will go to waste.

It can be hard to find a suitable place to eat while travelling in Cuba, as roadside restaurants tend to cater for large tour groups and either offer a fixed meal or a very limited selection of snacks. In the cities and towns small privately-owned restaurants, paladares, offer a little more choice but can often only seat a maximum of twelve people (the number for which they are officially licensed).
 

Climate & seasonal information

Please note that Hurricane season is June to October, when landslides, mudslides, flooding and disruptions to essential services can occur. Intrepid monitors these situations as they may arise, so that itineraries or activities can be amended as necessary.

In case of emergency

While we always endeavour to provide the best possible holiday experience, due to the nature of travel and the areas we visit sometimes things can and do go wrong. Should any issue occur while you are on your trip, it is imperative that you discuss this with your group leader or our local representative straight away so that they can do their best to rectify the problem and save any potential negative impact on the rest of your trip.

We recognise that there may be times when your group leader/local partner may not be able to resolve a situation to your satisfaction - if this is the case, please ask the leader to speak to their direct manager.

You may also choose to provide details in your online feedback, which we ask you to complete within 30 days of the end of your trip. Please do be aware that it is very difficult for us to provide any practical help after the trip is completed, so informing us while still travelling will give us the opportunity to resolve the issue in real-time.

BOOKING ENQUIRIES / ISSUES
For general enquiries or questions about your booking, please contact your agent or adventure specialist, or visit us at:
http://www.intrepidtravel.com/au/contact-us

CRISES AND EMERGENCIES
Please be aware that communication lines in Cuba are unreliable and establishing a clear line requires patience. Please follow these instructions to ensure our operators can assist you in times of need. Since voicemail isn't an option and most incoming call phone numbers are automatically blocked, our operator will not be able to return any missed calls. The only solution to this problem is persistence. Keep calling the line until an operator answers the call. Alternatively, the emergency line is a mobile number that can be reached via text. If you cannot establish a connection to our operators over the phone, please send a text with your full name, any reference codes (if known), the issue at hand and a return contact number. You will most likely receive a response via text. 

In the case of a genuine crisis or emergency, please contact our local office:
Intrepid's Local Operator (located in Havana): +53 5333 8121 or +53 5510 5525

In Cuba, if necessary, you may use *99 prior to dialling to make a reverse charge call. 

If you cannot reach the operator using the above numbers, alternatively you may try our Cuba representative located in Australia +61 430 504 636

Accommodations

The style of accommodation indicated in the day-to-day itinerary is a guideline only and may change. On some occasions, alternative arrangements may need to be made due to the lack of availability of rooms in our preferred accommodation. In these cases, we will use a similar standard of accommodation.

Throughout the trip, we request that our properties prepare rooms in time for our arrival, especially if we're arriving prior to normal check-in time. However, this isn't always possible which means we won't be able to check-in immediately on arrival at some hotels. Instead, we can store our luggage and explore our new destination or on some trips, have use of shared day rooms until all rooms are available.

We have classified guesthouse rooms into two standards for the comfort levels of our trips: Standard and Premium. Most differences can be a little hard to tell at first, particularly when taking aesthetic into account which varies greatly not only between rooms but also between cities and provinces. For this itinerary, guesthouse rooms will have an ensuite and air-conditioning however will not necessarily have a split system, an in-room or in-house safe or imported bedding.

Stairs are prevalent in Cuban homes. If this presents a problem to you, then please advise us at time of booking so we can request rooms on or closer to ground level.

PRE-TOUR ACCOMMODATION:
We aim to confirm the first night of your tour in Old Havana however occasionally due to availability we will confirm it in either Central Havana or Vedado. If you book pre-tour accommodation through us we will also aim to book these nights in Old Havana. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.

POST-TOUR ACCOMMODATION
The final night of your tour may be booked in either Vedado, Central Havana or Old Havana. If you book post-tour accommodation through us, we aim to confirm it at the same property of your final tour-night (regardless of the area we have secured) to avoid the inconvenience of you having to move. If you specifically prefer your post accommodation to be booked in old Havana (knowing you may have to move areas on your own accord), you must inform your booking agent and we will request this. Please note: Late requests and requests of 3 nights or more have a lower chance of being confirmed in Old Havana.

Transportation


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